What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We will also accept personal checks, but will not be able to begin your repair until the check clears.
How much will my repair cost?
Repair costs will vary depending on your brand of your watch, clock and services required. We will do a thorough review and give you the best possible price and timeframe for completing the job.
Will you charge me for an estimate?
Our estimates are always free of charge. Once our professional reviews your watch or clock, he will provide the repair costs. and estimated date of completion.
Can you replace a battery while I wait?
Absolutely! We will use our professional tools to open your watch and complete the battery replacement while you wait.
What kind of warranty is provided?
Yes, we provide up to 1 year warranty. Time & Chime DOES NOT cover parts we did not service, collision and water damage, nor defects and damages due to normal wear and tear. Warranty does not cover moisture damage if the timepiece is a non-water-resistant model. The warranty is considered void if there is evidence of misuse, abuse or negligence resulting in damage, including unauthorized service, or other factors not due to defects in material or workmanship.
9 Months: High-grade watches
6 Months: Antique and Vintage watches (50+ years old)
0 Months: No warranty on replica watches
12 Months: Grandfather clocks
6 Months: Mantel and wall clocks
My Grandfather clock is too heavy, will you come and pick it up?
A professional will come out to your home and delicately remove the Grandfather clock movement. We will pack the movement, weights, pendulum and secure chime rods and take it for repairs. Once the repair is completed, we will deliver it to your home and do the full installation.
Will you do complete clock repair and restoration?
We don’t just simply fix your clock – we always try to restore to it’s best possible condition. We do complete movement overhaul service and and recommend routine clock oiling service. This will make your clock last for many years to come.
What kind of Clocks do you work with?
We can fix any kind of Clock. Here are the most common types that we’ve worked with throughout the years:
400 Day or Anniversary clocks
Herschede Tubular Bell clocks
Battery operated clocks
Why should I use Time & Chime repair services instead of my local jeweler?
Your local jeweler will most likely be someone who fixes Watches and Clocks as a side business. A local jeweler is limited in experience and will not have over 40+ years of experience fixing ALL KINDS of watches.
A local jeweler will almost ALWAYS overcharge you. More often than not, they do not have a designated watchmaker in store, and they need to send out your timepiece elsewhere to get fixed. This creates a higher margin of cost on your watch or clock.
Time & Chime does not ship nor hires any other professionals. We do it all in-house and will always save you up to 50% as compared to your local jeweler.
How long will my repair take?
Most repairs can be completed 1-4 weeks, though simple repairs can be completed more quickly. The time to repair a watch or clock can vary greatly depending on the complexity of repair and the availability of parts. We will provide an estimate of completion date when we evaluate your watch or clock. However, because of our many years of experience, we are usually faster than other services and local jewelry stores.
Do you repair Grandfather clocks?
Yes! We specialize in Grandfather clocks. We also do pick up service at your home or apartment for Grandfather clocks in and around Pittsburgh vicinities.
What brands of watches do you repair?
We repair ALL kinds of brands. From vintage watches to the most modern and popular brands, such as Rolex, Omega, Breitling, TAG Heuer, Concord, Movado, Cartier, Jaeger-LeCoultre, Patek Philippe and many more. Please contact us for more information.